Free Home Delivery for Your Diabetic Supplies

Delivered to Your Door — Free, Fast, and Discreet

Once your insurance is verified and your order is confirmed, your diabetic supplies ship directly to your home through a licensed, CMS-enrolled vendor in our network. There’s no extra shipping fee on insurance-approved orders, no trip to a pharmacy counter, and no need to coordinate pickup around a work schedule. This page covers exactly what to expect from the delivery process, from the moment your order is placed to your ongoing automatic refills.

What to Expect From Your First Shipment

Free shipping on approved orders

Once your insurance verification is complete and your prescription documentation is on file, your order ships at no additional shipping cost. You’re only ever responsible for whatever copay or coinsurance your specific plan requires — and we confirm that number before anything ships, so there are no surprise charges added at delivery.

Typical delivery windows

Most first-time orders ship within 7 to 10 business days of insurance verification and prescription documentation being finalized. This window accounts for the time needed to confirm coverage, collect any required paperwork from your doctor’s office, and process the order through your assigned vendor. Straightforward requests — for example, a refill of test strips for an existing, already-verified patient — often move faster than a brand-new CGM request that requires fresh documentation.

Discreet packaging

Every shipment arrives in plain packaging with no visible branding or labeling describing the contents. Whether you live alone, share a home, or simply prefer privacy about your medical supplies, your CGM sensors, test strips, or pump supplies arrive the same way any ordinary package would.

Nationwide coverage

Our vendor network serves patients across the United States. Delivery timelines can vary slightly depending on your location and the specific vendor assigned to your state, but the free-shipping and discreet-packaging standards apply everywhere we operate.

How Automatic Refills Work

After your first order, most patients are set up on a recurring refill schedule so you’re not resubmitting a request every time you’re running low. The cadence depends on the supply:

Test strips and lancets typically refill every one to three months, matched to your prescribed testing frequency and your insurance plan’s standard allowance.

CGM sensors ship on the specific device’s replacement cycle, so a new sensor arrives before your current one expires — timing varies slightly depending on whether you use a 10-day or 15-day sensor, for example.

Insulin pump supplies, including infusion sets and reservoirs, are scheduled around your typical usage pattern and your doctor’s prescribed replacement frequency.

Automatic refills continue as long as your coverage remains active and your documentation is current. If your usage changes, if you’re switching brands, or if you’d like to pause deliveries temporarily — for travel, for example — contact our patient support team to adjust the schedule directly.

Tracking Your Order

Once your order ships, your vendor provides tracking information so you know exactly when to expect delivery. If a shipment seems delayed beyond the expected window, or you simply want to double-check timing before a trip or a schedule change, our support team can look up the specific status with your vendor rather than leaving you to guess.

What Can Affect Delivery Timing

A handful of factors can extend the standard delivery window beyond 7 to 10 business days:

Outstanding documentation

If your doctor’s office hasn’t yet returned a signed prescription or medical necessity documentation, your order can’t ship until that’s on file. We follow up directly with your doctor’s office to minimize this delay, but response times vary by practice.

Prior authorization requirements

Some private insurance plans and Medicare Advantage plans require prior authorization before certain supplies — particularly CGMs — can be approved. This adds a review step on the insurer’s side that’s outside our direct control, though we submit the required documentation promptly to keep the process moving.

Address or contact information errors

An incomplete or outdated shipping address is one of the most common reasons a delivery is delayed or returned. Keeping your contact information current with our support team helps avoid this entirely.

High-demand periods

Occasionally, a specific product — a newly released CGM sensor, for example — experiences broader supply constraints across the industry. When this happens, your vendor will notify you of the adjusted timeline rather than leaving the order status unclear.

What If Something Arrives Wrong

If a shipment arrives damaged, incomplete, or different from what you ordered, contact our patient support team as soon as possible. We coordinate directly with your vendor to arrange a replacement without requiring you to restart your entire request from scratch.

Privacy and Delivery

Beyond discreet packaging, your personal health and insurance information is handled according to our Privacy Policy and Consent Notice throughout the ordering and delivery process. Vendors in our network only receive the information necessary to verify coverage, fulfill your prescription, and ship your order — nothing beyond what’s required for that specific purpose.

Ready to Get Started?

If you haven’t yet checked whether your insurance covers your diabetic supplies, that’s the first step before delivery can begin. If you’re an existing patient with a question about a current shipment, our support team can help directly.

Frequently Asked Questions

Is home delivery really free?

Yes. All insurance-approved diabetic supply orders ship free to your door nationwide. You’re only responsible for whatever copay or coinsurance your specific insurance plan requires, and we confirm that amount before anything ships.

How long does delivery take?

Most first-time orders ship within 7 to 10 business days after insurance verification and prescription documentation are complete. Refills for existing, already-verified patients often move faster.

Is the packaging discreet?

Yes. All shipments arrive in plain packaging with no visible labeling describing the contents, whether it’s a CGM sensor, test strips, or pump supplies.

What if my delivery is delayed?

Contact our patient support team, who can check the specific status of your order directly with your vendor. Common causes of delay include outstanding doctor documentation, insurance prior authorization requirements, or an outdated shipping address on file.