Consent Notice
Why This Notice Matters
Before you submit an eligibility check, a supply request, or any other form on our website, it’s important to understand exactly what you’re agreeing to. This Consent Notice explains, in plain language, the specific consents involved in using Diabetic Discounts Network’s services, including insurance verification, coordination with your treating physician, and communication about your request. We want you to feel fully informed before you submit any information to us.
What You’re Consenting to When You Submit a Request
By submitting a form, calling our team, or otherwise providing your information to Diabetic Discounts Network, you are agreeing to the following:
- Insurance verification. You authorize us to contact your insurance carrier, whether Medicare, Medicaid, or a private insurer, to verify your coverage for diabetic supplies, including confirming your plan status, benefit details, and any prior authorization requirements.
- Communication with your treating physician’s office. You authorize us to contact your doctor’s office on your behalf to request a prescription, certificate of medical necessity, or other documentation required to support your insurance coverage for the supplies you’re requesting.
- Sharing information with a licensed vendor. You authorize us to share the information necessary to verify your eligibility and coordinate your order with the CMS-enrolled DMEPOS vendor assigned to fulfill your request.
- Being contacted about your request. You consent to being contacted by phone, text message, or email regarding your eligibility check, supply request, order status, or related account matters. Full details on this specific consent are available on our SMS and Call Consent page.
What This Consent Does Not Include
Submitting a request through Diabetic Discounts Network does not authorize us to:
- Make medical decisions on your behalf or diagnose any medical condition.
- Guarantee that your insurance will cover the specific supplies you’ve requested.
- Share your information with third parties for purposes unrelated to verifying your coverage or fulfilling your request, except as described in our Privacy Policy.
- Enroll you in any insurance plan or change your existing coverage.
Your Right to Withdraw Consent
You can withdraw your consent to be contacted, or ask us to stop processing your request, at any time by contacting our support team directly. Withdrawing consent may affect our ability to complete insurance verification or fulfill a supply request already in progress, and we’ll explain any such impact clearly if you choose to withdraw.
Consent for Dependents and Caregivers
If you are submitting a request on behalf of a dependent, such as a minor child or an adult under your care, you represent that you have the legal authority to provide consent on their behalf, including authorizing insurance verification and communication with their treating physician. We may request documentation confirming this authority, particularly for requests involving an adult dependent.
How Long This Consent Lasts
Your consent remains active for as long as you have an ongoing relationship with Diabetic Discounts Network, including active or recurring supply requests. If you haven’t interacted with our services for an extended period, we may ask you to reconfirm your consent before processing a new request, particularly if your insurance information or medical circumstances may have changed.
Documentation of Your Consent
We maintain records of your consent, including the date and method of submission, as part of our standard business records. These records help us demonstrate compliance with applicable regulations and resolve any questions about the scope or timing of your consent.
Consent Is Not a Condition of Receiving Medical Care
Providing consent to Diabetic Discounts Network is entirely separate from your relationship with your treating physician or your insurance coverage generally. Declining to use our Services does not affect your ability to seek diabetic supplies through another channel, your doctor’s office directly, or any other legitimate means available to you.
Changes to This Notice
We may update this Consent Notice from time to time to reflect changes in our services or applicable law. We will post the updated notice on this page with a revised effective date. If a material change affects previously provided consent, we will take appropriate steps to inform you and, where required by law, obtain renewed consent.
Why We Ask for Consent Upfront Rather Than After the Fact
Some intake processes bury consent language deep in fine print or request it only after a form has already been submitted. We take the opposite approach: this notice exists specifically so you can read exactly what you’re agreeing to before you submit anything, not discover it afterward. If any part of this notice is unclear, contact our support team before submitting a request, and we’re glad to walk through it with you.
What Happens If You Decline to Consent
If you choose not to provide consent, for example by not completing an eligibility form or declining to authorize contact with your doctor’s office, we simply won’t be able to move forward with verifying your coverage or coordinating a supply request on your behalf. There’s no penalty beyond that. You remain free to pursue diabetic supplies through any other legitimate channel, and you can always return to submit a request later if you change your mind.
Related Policies
This Consent Notice works alongside several related policies that govern different aspects of your relationship with Diabetic Discounts Network:
- Our Privacy Policy explains in detail how we collect, use, and protect your personal and health information.
- Our SMS and Call Consent page explains the specific consent for phone and text communication, including your right to opt out.
- Our Terms of Use explain the broader terms governing your use of our website and services.
Contact Us
If you have questions about this Consent Notice or wish to withdraw your consent, contact us at:
Diabetic Discounts Network
[Placeholder: Mailing Address]
Phone: 1-800-XXX-XXXX
Email: privacy@diabeticdiscountsnetwork.com
Frequently Asked Questions
You’re authorizing us to verify your insurance coverage, contact your treating physician’s office for necessary documentation, share relevant information with a licensed vendor to fulfill your order, and contact you about your request by phone, text, or email.
Yes. Contact our support team at any time to withdraw consent or stop processing your request. This may affect our ability to complete verification or fulfillment already underway, which we’ll explain clearly.
Yes, provided you have the legal authority to consent on their behalf, such as being the parent of a minor child or having appropriate authority for an adult dependent. We may ask for documentation confirming this authority.
No. This notice covers your authorization for us to verify coverage and coordinate documentation, not a guarantee of the outcome of that verification.
It remains active for as long as you have an ongoing relationship with us, including active or recurring requests. After an extended period of inactivity, we may ask you to reconfirm consent before processing a new request.
No. Declining to use Diabetic Discounts Network’s Services doesn’t prevent you from seeking diabetic supplies through your doctor’s office or another provider directly.