Privacy Policy
Our Commitment to Your Privacy
Diabetic Discounts Network (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use and share it, the choices available to you, and the steps we take to keep your information secure. By using our website, submitting a request through our forms, or calling our team, you acknowledge that you have read and understood this policy.
Information We Collect
- Contact and identifying information. This includes your name, phone number, email address, mailing address, and date of birth, which you provide when submitting an eligibility check, a supply request, or contacting our support team.
- Insurance information. This includes your insurance carrier, plan type, member identification number, and related coverage details necessary to verify your benefits.
- Health information. This includes your diabetes diagnosis, prescribed supplies, treating physician’s information, testing frequency, and related clinical details necessary to verify insurance eligibility and coordinate documentation with your doctor’s office.
- Communication records. This includes records of calls, form submissions, emails, and text messages exchanged with our team, which we may retain for quality assurance, training, and compliance purposes.
- Technical and usage information. When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device type, and pages visited, typically through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Verify your insurance eligibility and coverage for diabetic supplies.
- Coordinate with your treating physician’s office to obtain prescriptions and required documentation.
- Route your request to a licensed, CMS-enrolled vendor for fulfillment.
- Communicate with you about your eligibility, order status, refills, and account questions.
- Maintain accurate records for billing, compliance, and quality assurance purposes.
- Improve our website, services, and educational content.
- Comply with applicable laws, regulations, and legal requests.
How We Share Your Information
We share your information only as necessary to provide our services, and we do not sell your personal information to third parties for their own marketing purposes.
- Licensed vendors. We share the information necessary to verify coverage and fulfill your order with the CMS-enrolled DMEPOS vendor assigned to process your request.
- Healthcare providers. We share relevant information with your treating physician’s office to coordinate prescriptions and required documentation.
- Insurance companies. We share the information necessary to verify your benefits and process claims with your insurance carrier, whether Medicare, Medicaid, or a private insurer.
- Service providers. We may share information with third-party vendors who help us operate our business, such as customer relationship management platforms, telecommunications providers, and IT service providers, under agreements that limit their use of your information to the services they provide us.
- Legal and safety purposes. We may disclose information when required by law, in response to a valid legal request, or when necessary to protect the rights, safety, or property of our patients, employees, or the public.
- Business transfers. If Diabetic Discounts Network is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
Health Information and Compliance
We handle health information you share with the level of care appropriate to its sensitivity. While Diabetic Discounts Network is not itself a healthcare provider or health plan, we work closely with licensed vendors, insurers, and healthcare providers who are subject to applicable health privacy regulations, and we maintain administrative, technical, and physical safeguards designed to protect the health information you share with us consistent with industry standards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to understand how visitors use our site, remember your preferences, and improve our content and services. You can control cookie preferences through your browser settings, though disabling certain cookies may affect how our website functions.
Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, which can include the right to request access to the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your personal information, subject to certain legal exceptions, and the right to opt out of certain uses of your information, where applicable under state law.
To exercise any of these rights, contact us using the information at the bottom of this page. We will respond to verified requests within the timeframe required by applicable law.
Do Not Sell or Share My Information
We do not sell your personal information in exchange for money. For details on any data sharing that may be considered “sharing” under certain state privacy laws, and how to opt out, see our Do Not Sell or Share My Information page.
Marketing Communications and Consent
If you submit a request through our website or provide your phone number or email address, you consent to be contacted about your diabetic supply needs, including by phone, text message, and email. See our SMS and Call Consent page for details on this consent and how to withdraw it at any time.
Data Retention
We retain your personal and health information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are intended for adults managing their own diabetic supply needs or coordinating care for a dependent. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided us with personal information without appropriate consent, contact us so we can address it.
Third-Party Links
Our website may contain links to third-party websites, including Medicare.gov, insurance carrier websites, or manufacturer websites. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy practices independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date, and material changes will be communicated in a manner appropriate to the significance of the change.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Diabetic Discounts Network
[Placeholder: Mailing Address]
Phone: 1-800-XXX-XXXX
Email: privacy@diabeticdiscountsnetwork.com
Frequently Asked Questions
No. We do not sell your personal information in exchange for money. Some data sharing with service providers may be considered “sharing” under certain state laws, and you can opt out through our Do Not Sell or Share My Information page.
Your health information is shared only as necessary with your treating physician’s office, the licensed vendor fulfilling your order, and your insurance carrier for verification and billing purposes.
Depending on your state of residence, you may have the right to request deletion of your personal information, subject to certain legal exceptions, such as records we’re required to retain for compliance purposes.
You can withdraw your consent to be contacted at any time. See our SMS and Call Consent page for details on how to opt out.
While Diabetic Discounts Network is not itself a covered healthcare provider or health plan, we maintain safeguards designed to protect the sensitivity of the health information you share with us, and we work with vendors, providers, and insurers who are subject to applicable health privacy regulations.