Accessibility Statement
Our Commitment to Accessibility
Diabetic Discounts Network is committed to ensuring our website and services are accessible to everyone, including patients with visual, auditory, motor, or cognitive disabilities. Diabetes affects people at every stage of life, including many older adults and people managing additional health conditions, and we recognize that meaningful access to our website and support services matters just as much as the supplies we help coordinate.
Standards We Follow
We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, a widely recognized standard for digital accessibility. This includes ongoing efforts related to:
- Perceivability. Providing text alternatives for images, ensuring sufficient color contrast, and structuring content so it can be presented in different ways, including by screen readers, without losing meaning.
- Operability. Ensuring our website can be navigated using a keyboard alone, providing enough time to read and interact with content, and avoiding design elements known to trigger seizures or physical reactions.
- Understandability. Writing content in clear, plain language, ensuring our website behaves in predictable ways, and helping users avoid and correct input errors on our forms.
- Robustness. Building our website to work reliably across a range of browsers, devices, and assistive technologies, including screen readers, screen magnification software, and voice recognition tools.
Ongoing Efforts
Accessibility is not a one-time project but an ongoing commitment. We periodically review our website using a combination of automated accessibility testing tools and manual evaluation, and we incorporate accessibility considerations into new features and content as we develop them. As standards and assistive technologies evolve, we work to keep our practices current.
Alternative Ways to Reach Us
We understand that not everyone can, or prefers to, complete an online form, and we want every patient to have a clear path to our Services regardless of ability. If you experience any difficulty using our website, you can:
- Call us directly. Our support team can complete an eligibility check, submit a supply request, or answer questions entirely over the phone, without requiring you to use our website at all.
- Request a large-print or alternative format. If you need website content or communications from us in a different format, such as large print, contact our support team to discuss available options.
- Ask a caregiver or family member for assistance. If someone assists you with managing your diabetic supplies, they can call or use our website on your behalf, provided you’ve given them appropriate authority to do so, as described in our Consent Notice.
Known Limitations
Despite our ongoing efforts, some parts of our website may not yet fully meet every accessibility guideline, whether due to third-party content, legacy pages awaiting review, or the constantly evolving nature of accessibility standards and assistive technologies. If you encounter a specific barrier, we want to know about it so we can address it directly, and in the meantime, our phone-based support remains available as a fully accessible alternative to any part of our website.
Assistive Technology Compatibility
Our website is designed with the intention of working with common assistive technologies, including popular screen readers, screen magnification software, and speech recognition software. If you use a specific assistive technology and encounter a compatibility issue, please let us know the details, including the technology and browser you’re using, so we can investigate and work toward a resolution.
Accessibility of Forms and Online Tools
Our eligibility check and supply request forms are designed with clear labels, logical navigation order, and error messages intended to help you complete them successfully using assistive technology. If you find a specific form difficult to complete, our support team can complete the same request with you over the phone as an alternative.
Third-Party Content
Our website may link to or embed content from third parties, such as insurance carrier websites, Medicare.gov, or manufacturer resources. We do not control the accessibility of these third-party websites and encourage you to contact them directly if you experience an accessibility barrier on their platforms.
Reporting an Accessibility Issue
If you experience difficulty accessing any part of our website, or if you have suggestions for how we can improve accessibility, we want to hear from you. Please include the following information if possible, so we can investigate effectively:
- The specific page or feature where you experienced the issue.
- A description of the problem, including any error messages you saw.
- The device, browser, and assistive technology, if any, you were using at the time.
We aim to respond to accessibility feedback promptly and will work to address reported issues as quickly as reasonably possible.
Ongoing Review and Updates
We review this Accessibility Statement periodically and update it to reflect changes in our practices, applicable standards, or legal requirements. We will post the updated statement on this page with a revised effective date.
Why This Matters to Us Specifically
Diabetes disproportionately affects populations who may also face additional barriers to digital access, including older adults, people with vision changes related to diabetic retinopathy, and people managing multiple health conditions at once. For a service built specifically to reduce friction in getting insurance-covered supplies, an inaccessible website would work directly against our own mission. That’s part of why phone-based support isn’t an afterthought for us, but a fully equivalent path to every service available on our website.
Training Our Team
Beyond the technical work of building an accessible website, we also train our support team to assist patients who may need extra time, repeated explanations, or alternative communication approaches during a call. Accessibility, in our view, extends beyond code and design to how our team actually interacts with the people who call us.
Contact Us
To request an accommodation, report an accessibility issue, or ask questions about this statement, contact us at:
Diabetic Discounts Network
[Placeholder: Mailing Address]
Phone: 1-800-XXX-XXXX
Email: accessibility@diabeticdiscountsnetwork.com
You can also call our main support line at any time to complete an eligibility check or supply request entirely by phone, without needing to use our website.
Frequently Asked Questions
We aim to meet or exceed WCAG 2.1, Level AA, a widely recognized standard for digital accessibility covering how content is perceived, operated, understood, and built to work with assistive technology.
Call our support team directly. A representative can complete an eligibility check or supply request with you entirely over the phone, without requiring you to use our website.
Our website is designed with common assistive technologies in mind, including screen readers, screen magnification software, and speech recognition tools. If you encounter a specific compatibility issue, please let us know so we can investigate.
Contact us with details about the page, the issue you encountered, and the device or assistive technology you were using. We review and respond to accessibility feedback as promptly as possible.
Yes, provided they have appropriate authority to act on your behalf, consistent with our Consent Notice.
No. We don’t control the accessibility of third-party websites we link to, such as Medicare.gov or insurance carrier sites, and recommend contacting those sites directly regarding their own accessibility.