Partner FAQ
Answers for Prospective and Current Partners
Whether you’re a licensed DME supplier evaluating whether to join our network, a pharmacy exploring a partnership, or a healthcare provider considering a referral relationship, this page addresses the questions we hear most often. If your question isn’t covered here, our partnerships team is available to discuss your specific situation directly.
Questions About Becoming a Vendor Partner
Active CMS enrollment as a DMEPOS supplier is a baseline requirement, along with any state-specific licensing relevant to your business and the states where you’re seeking to fulfill orders. Beyond that, we evaluate operational capacity and compliance history as part of a complete application.
Exclusivity terms, if any, are addressed in your individual partner agreement rather than as a universal policy. Many of our partners work with multiple referral sources alongside their relationship with us.
Request volume depends on several factors, including the states and product categories you’re equipped to serve, current patient demand in those areas, and how our routing process matches verified requests to available partners. We’re not able to guarantee a specific volume, since patient demand varies by region and over time, but we aim to communicate transparently about what to expect based on current network conditions.
Let us know as soon as your capacity changes, whether due to licensing changes, staffing, or any other operational factor. We’ll adjust our routing accordingly so requests aren’t sent to your business for services you’re no longer able to fulfill.
Questions About Billing and Compliance
The vendor partner fulfilling a specific order is responsible for billing the patient’s insurance directly, whether Medicare, Medicaid, or a private carrier. Diabetic Discounts Network verifies coverage and coordinates documentation but does not bill insurance directly ourselves.
Each vendor partner is responsible for maintaining their own compliance with applicable CMS supplier standards and any other regulatory requirements relevant to their business. Our screening and ongoing monitoring process is designed to confirm partners meet these standards, but the underlying compliance obligation belongs to the individual supplier.
Notify us immediately if your enrollment status changes for any reason, including a lapse, suspension, or voluntary change. We periodically reverify enrollment status independently as well, but proactive notification helps us adjust routing quickly and avoid sending patients to a supplier whose status has changed.
Yes. Our partner agreement includes specific terms governing how patient information is shared, used, and protected, consistent with applicable privacy regulations.
Questions From Healthcare Providers and Clinics
No. We do not pay providers, clinics, or staff for referrals, and we do not operate any referral fee or kickback arrangement. Our relationship with healthcare partners is limited to coordinating patient care logistics.
Our coordination role begins after a clinical decision has already been made by the treating provider. We don’t make treatment recommendations or influence prescribing decisions, and our role is limited to insurance verification, documentation coordination, and supply fulfillment logistics. For specific liability questions related to your practice, consult your own legal counsel.
Generally minimal. Once you refer a patient, our team handles verification and reaches out directly for any needed documentation, typically requiring your staff to respond to a specific, complete request rather than manage the process from scratch.
For clinics referring a higher volume of patients, we can discuss establishing a more direct communication channel with our team. Contact us to discuss what would work best for your specific practice.
Questions About the Application Process
Timelines vary based on submission completeness and the complexity of verifying your specific credentials, particularly for multi-state applications. We communicate updates throughout the review process rather than leaving applicants without status information.
Yes. We work with partners of varying sizes and geographic scope, including suppliers focused on a single state or region.
Prior referral network experience isn’t a strict requirement. We evaluate your CMS enrollment, licensing, and operational capacity on their own merits, and a strong, verifiable track record of direct patient service can also support your application.
Specific financial terms of any partnership are addressed in your individual partner agreement rather than a universal policy described here. Contact our partnerships team for details relevant to your specific situation.
Questions About Ongoing Partnership
We monitor partner performance on an ongoing basis, including periodic reconfirmation of licensing and enrollment status, patient feedback review, and tracking of delivery and fulfillment metrics, rather than a single one-time evaluation at onboarding.
We aim to communicate directly and specifically about any concern raised regarding a partner’s performance, and welcome a direct conversation to understand your perspective before any significant action is taken regarding your standing in our network.
Yes. Specific terms regarding how either party can end the partnership are outlined in your partner agreement.
Still Have Questions
If your specific question isn’t addressed here, reach out to our partnerships team directly. We’re glad to discuss your specific business, licensing situation, or referral relationship in more detail.
Frequently Asked Questions
No. We operate as a patient access and verification network. Actual fulfillment and insurance billing are handled by independent, licensed vendor partners in our network.
We work with partners of varying size and geographic scope, provided they meet our licensing, enrollment, and operational standards.
A vendor partner is a licensed DME supplier, pharmacy, or medical supply company that fulfills patient orders. A healthcare referral partner is a clinic or physician practice that directs patients to our services, without any financial referral arrangement.
Contact our partnerships team directly. We aim to address any concern through direct communication before considering any change to the partnership.
Approval isn’t a one-time, permanent status. We conduct ongoing monitoring, including periodic reverification of licensing and enrollment, throughout the partnership.
Reach out to our partnerships team directly, and we’ll address your specific question or situation.
This page addresses general questions about our partnership model. Specific terms for any individual partnership are governed by a formal partner agreement.