SMS & Call Consent
Why We're Explaining This Separately
Phone calls and text messages are one of the most direct ways we communicate with patients, whether that’s confirming your eligibility results, coordinating a refill, or letting you know your order has shipped. Because federal law places specific requirements on this kind of communication, we’ve dedicated this page specifically to explaining what you’re consenting to, how these messages work, and exactly how to stop them at any time.
What You're Consenting to
By providing your phone number through our website, over the phone, or through any other intake method, and by submitting an eligibility check or supply request, you consent to receive calls and text messages from Diabetic Discounts Network and, where applicable, our licensed vendor partners, related to:
- Your eligibility verification results and next steps.
- Requests for additional information needed to process your order.
- Updates on your order status, including confirmation, shipping, and delivery.
- Reminders about upcoming refills or documentation renewals, such as a CGM’s periodic provider visit requirement.
- Reminders about missing documentation from your doctor’s office.
- General account and customer service matters related to your use of our Services.
Some of these messages may be sent using an automatic telephone dialing system or prerecorded or artificial voice technology, and message and data rates may apply depending on your mobile carrier and plan.
This Consent Is Not a Condition of Purchase
Agreeing to receive calls or texts is not a required condition of using our Services or receiving diabetic supplies through Diabetic Discounts Network. If you prefer not to receive calls or texts, you can request an alternative communication method, such as email, or ask that we limit contact to instances required to complete an already-submitted request.
How to Opt Out
You can withdraw your consent and stop receiving text messages at any time by replying “STOP” to any text message you receive from us. You’ll receive a one-time confirmation message acknowledging that you’ve opted out, and no further text messages will be sent to that number unless you opt back in.
To stop phone calls, you can tell any representative during a call that you’d like to be placed on our internal do-not-call list, or contact our support team directly using the information below. We will process opt-out requests promptly, though please allow a reasonable period for the request to take effect across all of our systems.
If you’d like help at any point understanding the messages you’re receiving, reply “HELP” to any text message for assistance, or contact our support team directly.
What Happens to Active Requests If You Opt Out
If you opt out of calls or texts while you have an active eligibility check or supply request in progress, this may affect our ability to reach you with time-sensitive updates, such as a request for additional documentation needed to complete your order. If you opt out, consider whether email remains an acceptable alternative so we can still reach you about anything requiring your attention.
Message Frequency
Message frequency varies depending on your specific situation, such as whether you have an active request being processed, an upcoming refill, or a documentation renewal coming due. We aim to send only messages that are relevant and useful to your specific circumstances, rather than routine marketing content unrelated to your account.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Check with your mobile carrier for details about your specific plan and any charges that may apply to receiving text messages.
Consent for Vendor Communications
If your request is routed to a licensed, CMS-enrolled vendor for fulfillment, that vendor may also contact you directly regarding your specific order, delivery, or billing questions, using the contact information you provided. This is a separate consent specific to the vendor relationship, and you can address any concerns about vendor communications directly with that vendor or by contacting our support team for assistance.
How We Comply With Applicable Law
We structure our calling and texting practices to comply with applicable federal and state telemarketing and consumer protection laws, including regulations governing automated calls and text messages. If you believe you’ve received a message in violation of applicable law or your stated preferences, please contact us so we can investigate and correct the issue.
Updating Your Contact Information
If your phone number changes, please update it with our support team as soon as possible. This helps ensure important messages, such as a time-sensitive documentation request or refill notification, reach you at your current number rather than an outdated one, and helps prevent messages from being sent to a number that’s been reassigned to someone else.
Changes to This Consent Notice
We may update this SMS and Call Consent page from time to time to reflect changes in our communication practices or applicable law. We will post the updated notice on this page with a revised effective date.
Contact Us
If you have questions about this consent or want to update your communication preferences, contact us at:
Diabetic Discounts Network
[Mailing Address]
Phone: 1-800-XXX-XXXX
Email: privacy@diabeticdiscountsnetwork.com
Or reply “STOP” to any text message to opt out of texts, or “HELP” for assistance.
Frequently Asked Questions
Do I have to agree to calls and texts to use Diabetic Discounts Network's services?
No. Consenting to calls and texts is not a required condition of using our Services. You can request an alternative communication method, such as email, if you prefer not to receive calls or texts.
How do I stop receiving text messages?
Reply “STOP” to any text message you receive from us. You’ll get a one-time confirmation, and no further texts will be sent to that number unless you opt back in.
How do I stop receiving phone calls?
Tell any representative you speak with that you’d like to be placed on our internal do-not-call list, or contact our support team directly to make the request.
Will opting out affect an order I already have in progress?
It might affect our ability to reach you with time-sensitive updates, such as a request for missing documentation. Consider whether email remains an acceptable way for us to reach you if you opt out of calls and texts.
Will vendors also contact me directly?
If your request is routed to a licensed vendor for fulfillment, that vendor may contact you directly about your specific order, using a separate consent specific to that relationship.
Are message and data rates applied to texts from Diabetic Discounts Network?
Yes, standard message and data rates from your mobile carrier may apply. Check with your carrier for details specific to your plan.
This SMS and Call Consent notice is a general template and should be reviewed by a qualified attorney familiar with the Telephone Consumer Protection Act and applicable state telemarketing regulations before publication.